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Despite cloud providers' best-laid plans, outages do happen, with causes ranging from acts of God to human error and many points in between.

Any downtime is irritating, but a lengthy outage of a mission-critical app could prove disastrous.

Other regions failed to break the

Despite cloud providers' best-laid plans, outages do happen, with causes ranging from acts of God to human error and many points in between.Any downtime is irritating, but a lengthy outage of a mission-critical app could prove disastrous.Other regions failed to break the $1bn barrier: Asia/Pacific ($934.1 million), Japan ($495.2m), Latin America ($419.7m) and Eastern Europe ($169.4m).Gartner's research also highlighted regional differences in the most prevalent software categories deployed via the Saa S model: expense management, financials, email and office suites, and web conferencing in North America; financials and accounting, ERP, office suites, email and CRM in Asia/Pacific; CRM and groupware in Japan; email, accounting, sales force automation and customer service, and expense management in Latin America.Next we'll look at some of the vendors in these and other business software categories.

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Despite cloud providers' best-laid plans, outages do happen, with causes ranging from acts of God to human error and many points in between.

Any downtime is irritating, but a lengthy outage of a mission-critical app could prove disastrous.

Other regions failed to break the $1bn barrier: Asia/Pacific ($934.1 million), Japan ($495.2m), Latin America ($419.7m) and Eastern Europe ($169.4m).

Gartner's research also highlighted regional differences in the most prevalent software categories deployed via the Saa S model: expense management, financials, email and office suites, and web conferencing in North America; financials and accounting, ERP, office suites, email and CRM in Asia/Pacific; CRM and groupware in Japan; email, accounting, sales force automation and customer service, and expense management in Latin America.

Next we'll look at some of the vendors in these and other business software categories.

Leading Saa S providers There is now a multitude of Saa S providers, covering all major categories of business software.

The selections below are intended to give a flavour of the available variety rather than make any claim to comprehensiveness.

bn barrier: Asia/Pacific (4.1 million), Japan (5.2m), Latin America (9.7m) and Eastern Europe (9.4m).

Gartner's research also highlighted regional differences in the most prevalent software categories deployed via the Saa S model: expense management, financials, email and office suites, and web conferencing in North America; financials and accounting, ERP, office suites, email and CRM in Asia/Pacific; CRM and groupware in Japan; email, accounting, sales force automation and customer service, and expense management in Latin America.

Next we'll look at some of the vendors in these and other business software categories.

Leading Saa S providers There is now a multitude of Saa S providers, covering all major categories of business software.

The selections below are intended to give a flavour of the available variety rather than make any claim to comprehensiveness.

When choosing a Saa S vendor, you'd be wise to ensure you avoid lock-in by preparing an exit strategy.

Public cloud services can also be brought into play on a temporary basis, to cope with peaks in demand that would otherwise overwhelm a business's private cloud infrastructure.

Before Saa S, you generally rented software via an 'Application Service Provider' or ASP: The key differences are code ownership and tenancy.

(Paa S refers to the on-demand delivery of tools and services that allow Saa S applications to be coded and deployed, while Iaa S covers the on-demand delivery of virtualised servers, storage, networking and operating systems): Infrastructure hosted in a third-party service provider's datacenter is called 'public cloud' infrastructure, while similar technology hosted within an enterprise's network is called 'private cloud' infrastructure.

So-called 'hybrid clouds' mix the two approaches, with certain workloads or business processes remaining in-house and others -- perhaps less mission-critical -- being outsourced to public cloud services.

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